• Credit accounts are only available to clients who submit a credit application to Kits Glass and receive a satisfactory rating based on trade references.
• Credit limits can be adjusted at the discretion of Kits Glass and are based on payment performance of the client.

• Kits Glass extends billing terms of Net 30 Days ADI (After Date of Invoice) to approved clients.
• Delivery of payment to Kits Glass is the responsibility of the client.
• No unauthorized charge backs are accepted.
• No unauthorized deductions from invoices are accepted.

• All orders are required to be paid in full at time of pick up or delivery unless credit terms have been established. Accepted forms of payment are Cash, Visa, or Mastercard, Bank Drafts, Money Orders, Direct Deposits or Certified Cheques.

• All prices DO NOT include taxes, duty, freight, crating, and packaging costs unless noted.
• Price lists may change as required. It is the responsibility of the customer to confirm pricing is current.
• Quotations are valid for 30 days from date of quoting.

Each Purchase Order (PO) must clearly indicate the following:

• Name of company/Individual and numerical identification if applicable.
• Name of person issuing the PO.
• Full address of company/Individual where any correspondence is to be sent.
• Full “Ship To” address.
• Complete shipping instructions.
• Product Identification Number or Tag ID if custom order.
• Quantity of items required.
• All specifications, such as size – width, length, thickness..etc
• Materials – Glass Types.
• Caming choice.
• Design drawings.
• Requested completion date.
• Other job specific details.

All changes or cancellations of orders must be received in writing. Once a request for change or cancellation of an order is received, the following policy will apply:

• Charges will apply if the notification is not received prior to the commencement of drawings, production or the ordering of any specific materials.

• Requests for quotations are placed in order of receipt. All important information MUST be noted. This will speed our response to your request.
• Our target is to provide you with a quotation within 3 days of Kits Glass receiving your request.

• All custom orders must be quoted before a PO is processed.
• If applicable, crating/packaging, brokerage and shipping charges will be applied to the final invoice.
• If an account has not been established, orders may require a 50% deposit prior to commencement of work.
• All custom orders will require the client to sign-off on any design drawings and material lists, as required by Kits Glass.
• Once production has begun on any custom order, at the discretion of Kits Glass, the client may be liable for the full value of the order.

• Shipments and deliveries are subject to the approval of Kits Glass’s credit department.
• Kits Glass shall not be held responsible for failure to make its deliveries as a result of causes beyond its control, such as but not limited to: fire, Acts of God, transportation difficulties or allocation of materials.
• Estimated delivery/ship dates can be obtained from our Customer Service Department.